Artisan Lux Guarantee
We stand behind every piece we curate. Our guarantee focuses on craftsmanship, transparency, and concierge-level service.
What we guarantee
- Inspected craftsmanship: Every piece is manually inspected by our studio team before dispatch.
- Verified provenance: For select pieces we provide provenance notes and artisan details.
- Concierge returns & exchanges: Eligible orders have a 14-day concierge returns window (varies by product).
- Secure packing & insured shipping: High-value orders include insured shipping options.
How returns & exchanges work
- Open an exchange or return request from your Orders page or contact concierge.
- We review the request and provide a prepaid/concierge pickup or instructions.
- Once returned, items are inspected; refunds or exchanges are processed within 3-5 business days.
Dispatch & delivery
Lead times and shipping coverage vary by product. Each PDP shows product-level lead times and whether we ship from our studio or via third-party logistics. For city-level estimates, provide your delivery city at checkout and we will show estimated windows before payment.
Need help?
Contact our concierge team to discuss fit, styling, or to arrange a private viewing. Reach Concierge.