Privacy Policy

1. Introduction

Welcome to Artisan Lux. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Name, email address, password.
• Transaction Information: Purchase history, items added to cart.
• Payment Proofs: Images or documents uploaded as proof of mobile money or bank transfer (temporarily stored for verification).
• Communication Information: Inquiries sent via our contact forms or concierge service.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders.
• Verify payments and prevent fraud.
• Communicate with you about your account or transactions.
• Provide personalized styling recommendations and concierge services.
• Improve our website and customer experience.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, or destruction. We do not store sensitive payment credentials on our servers as payments are handled via external bank transfers and mobile money services.

5. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to read the privacy policies of any third-party site you visit.

6. Your Rights

Depending on your location, you may have rights to access, correct, or delete your personal data. Please contact us at shawnmutogo5@gmail.com for any data-related requests.